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Human Resources Manager- Pembroke Travel Plaza

Our Exciting Work Environment

THS operates 4 Travel Plazas on the NYS Thruway - Pembroke, Scottsville, Seneca and Clarence. Our 24-hour operations house franchised concepts such as Tim Horton's, Arby's, Checker's, Villa Pizza and Go Dega retail shops.


This position will be based out of the Pembroke Travel Plaza but will require travel as needed to the Clarence, Seneca and Scottsville Travel plazas.


The Opportunity

The successful associate will provide Human Resources support to Travel Hospitality Services' operations at the the 4 travel plaza on the NYS Thruway


Specific duties include:



  • Provide direction and guidance to managers and associates on human resource policy, including recruitment, labor and employee relations, corrective counseling, policy interpretation and legal compliance, as well as health and welfare benefits, worker's compensation and disability.

  • Thoroughly investigate and research employee relation issues, recommend resolutions. Respond to company policy and procedure questions.

  • Implement and deliver unit-specific training programs for hourly employees, including facilitation of New Hire Orientation and GuestPath training.

  • Ensure unit compliance with all federal, state and local corporate employment requirements, i.e. I-9, FAA, EEOC, OSHA and employee files.

  • Partnering with Operations team for Recruiting, hiring and staffing of hourly workforce, including participating in college career fairs, coordinating job fairs and local advertising. Maintain applicant tracking and administer unit's pre-employment background and drug testing programs.

  • Explore and develop new effective sources for the recruitment of candidates. Analyze recommendations for changes in hiring, staffing and turnover rates in order to minimize personnel costs


Qualified associates must have:



  • 5+ years experience in Human Resources, with a background in Labor and Employee Relations

  • Strong non-exempt recruiting for food and beverage

  • Knowledge of state and federal employment laws.

  • Good organizational, analytical and problem-solving skills.

  • Ability to develop and maintain effective relationships and demonstrate high integrity when dealing with sensitive and confidential information.


Salary is 52-55K plus benefits and bonus and will reqiure up to 20% travel to the other locations


Who We Are

Take your career beyond the ordinary-to the extraordinary.


At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.


Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .


All applicants may be subject to a pre-employment background and/or drug testing.


Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.




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